FAQ`s

All our bouquets are individually hand made to order. Therefore if you have a specific colour scheme in mind and your needs are not met by one of our bouquets, to discuss it further just give us a call or drop us an email.

 

How do I place my order?

 Well it could not be easier even if we do say so ourselves! You have two options:

  • You can order by using the simple online order form
  • If you like a bit of the old human touch then you can order by phone on      0845 467 6225 or 07979 798 725
  • Once you submit the order form we will send you an email to confirm your order details. You will also be sent a seperate secure paypal link for you to make payment, you can process your payment online through Paypal or with a debit/credit card as normal

 

Can i specify a date for delivery?

Yes, when you fill out the order form there is a box for you to enter your preferred delivery date. We will always try to deliver on that date if possible.

 

Can i specify a time for delivery?

If you need delivery by a specific time we offer the following delivery services

By   9am - £20

By 10am - £15

By 12pm - £10

 

Do you deliver on a Saturday?

Yes, Saturday delivery is £25

 

Can I change the chocolates?

Yes, please specify at the order stage of any changes you would like us to make (may incur extra charges depending upon requirements).

 

Are the bouquets safe for children?

All our bouquets use sharp sticks which can sometimes pose a hazard to young children if unsupervised. We don’t think they are suitable for children under 7. Children should not be allowed to play with the chocolate bouquet.

 

Are they perishable? How long will the chocolate last for?

All the bouquets are made using fresh chocolates and should last for at least 4 weeks under normal room temperature. Bouquets are best stored in a cool dry place and out of direct sunlight.

 

Do you pierce the chocolates with sticks?

No we do not compromise the quality of our chocolate by piercing them with the sticks. The sticks are attached to the outside of the chocolate wrapper not in the chocolates.  

 

What are they made from?

Each bouquet uses a range of materials to make it look amazing! These include cardboard/ceramic boxes, foam, sticks, tissue paper, cellophane, ribbon and other accessories.

 

Can I add a personal message?

Yes we include a free message card with the bouquet, you can do this at the order stage.

 

How big are the bouquets?

Each bouquet varies as they are hand crafted, but are approximately H45cm x W35cm x D35cm

 

I don`t have a PayPal account, how can I make payment

You DO NOT require a PayPal account to make a payment via Paypal. You can process your payment online through Paypal with a debit or credit card as normal. 

 

 

Please note: orders will only be sent out once we have received your payment.

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